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|Has my order shipped?|
|Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.|
|Am I able to make changes to my order?|
|So long as your order hasn't shipped yet, we may be able to help you with order changes (adding items, removing them, swapping them out, etc...) Contact us if you'd like to change your order.|
|How do I track my order?|
|Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
When we ship your order, you'll receive and e-mail from us that will include any applicable tracking information. If you need that info again, just send us an e-mail on our contact page to ask us about your tracking information.
Also, not all shipping methods provide complete tracking capabilities. All U.S. (domestic) orders include full delivery confirmation (tracking) with signature confirmation available for an extra charge. If you're an international customer, tracking will depend on your shipping choice. First Class includes no tracking at all, Priority mail only tracks the package while it's in the U.S. and Express mail includes full tracking capabilities.
|My order never arrived.|
|Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", we suggest checking with your local post office (or customs office for international shipments,) to see if they have any information. You may also contact us through our Contact Form for additional assistance.|
|My order arrived but is damaged or missing items.|
|Please contact us using the form on our Contact Form for help. If your package was damaged in shipping, we'll send replacements (or offer credit/refund if a like product is not available.) If you're missing an item from your order, let us know and we'll work with you to make it right.|